Customer Quality Electronics Specialist

At ABB, you will be empowered to lead, supported to grow, and proud of the impact created together. Join us and help run what runs the world. This role contributes to the Power Protection, Smart Power division in Quartino, Switzerland, supporting the deployment of the quality strategy for a local organisational unit to achieve and exceed customer expectations while ensuring sustainable operations.

• Support the deployment of the quality strategy for a local organisational unit, including quality culture, systems, tools, and competent teams.
• Assist the organization in achieving prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems.
• Collaborate with local functions that impact quality results to reach targets for the organizational unit and aim for world-class performance.
• Analyze customer and process issues systematically to identify root causes and initiate cases in the Practical Problem Solving (PPS) tool to track corrective activities and ensure resolution.
• Present quality reports and improvement initiatives to customers, with systematic follow-up on agreed actions.
• Define containment, corrective, and preventive actions.
• Facilitate Level 2 Quality Circles and escalate critical cases to the line manager when necessary.
• Contribute to the improvement of key quality metrics including First Pass Yield (FPY) manufacturing, Supplier PPM, Customer DPU, and overall Cost of Poor Quality (COPQ).