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As a Service Team Leader (f/m/d) at ABB in Switzerland, you will lead a regional service team dedicated to supporting Electrification business operations. Reporting to the Head of Service UPS Systems, you will oversee service planning, order processing, and execution for Uninterruptible Power Supply (UPS) systems across the German-speaking region. Your role is pivotal in driving operational excellence, ensuring high service quality, and fostering a motivating, safe, and performance-oriented work environment. You will be responsible for achieving quality, performance, and commercial targets while maintaining strong customer relationships.

Tasks

  • Lead, coach, and develop a regional service team comprising Service Coordinators, Order Handling Specialists, Technical Support Engineers, and Field Service Technicians.
  • Take overall responsibility for all service activities, customer orders, and maintenance operations within the region, ensuring achievement of quality, performance, and commercial targets.
  • Deliver high levels of customer satisfaction by maintaining customer relationships and ensuring comprehensive customer support for UPS systems.
  • Provide operational support to the team in service planning, including the review and approval of weekly reports and expense claims.
  • Ensure the implementation and compliance with all occupational health and safety requirements.

Requirements

  • Technical vocational training in Electrical Engineering, complemented by a job-related advanced qualification at Higher Technical College level (e.g., Certified Technician, Master Craftsman, or equivalent).
  • Strong technical knowledge and hands-on experience in the maintenance, servicing, commissioning, and repair of electrical installations.
  • Experience with power electronics and/or UPS systems is required.
  • Several years of leadership experience in a similar position is essential.
  • A flexible and resilient personality with strong interpersonal and communication skills is necessary.
  • A structured and solution-oriented approach to work and problem-solving is expected.
  • Proficiency in Microsoft Office applications as well as SAP or other ERP systems is required.
  • Excellent German and English language skills, both written and spoken, are mandatory; French and Italian are an advantage.

Benefits

  • Employee Share Acquisition Plan
  • REKA credits
  • Exclusive discounts
  • Parental leave
  • Health and fitness programmes
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Über uns
ABB ist ein international tätiges Technologieunternehmen mit Sitz in Zürich und spezialisiert auf Lösungen in den Bereichen Elektrifizierung und Automatisierung. Das Unternehmen entwickelt und liefert Produkte, Systeme und Software, die Industrie- und Infrastrukturprozesse effizienter, produktiver und nachhaltiger machen. ABB ist weltweit tätig und unterstützt Kunden in verschiedenen Branchen bei der Digitalisierung und Optimierung ihrer Prozesse.
Das Team

The regional service team consists of Service Coordinators, Order Handling Specialists, Technical Support Engineers, and Field Service Technicians, reporting to the Head of Service UPS Systems.

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