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At ABB, you will help industries run leaner and cleaner, contributing to impactful solutions in the Business Line Mining & Materials. You will be empowered to lead, supported to grow, and proud of the impact created together. Join ABB and help run what runs the world.

Tasks

  • Ensure effective delivery of the Service portfolio according to ABB's standard processes and safety guidelines, ensuring customer satisfaction.
  • Provide technical support and solve problems via remote or on-site service, including installation and commissioning, maintenance, repairs, troubleshooting, back-office engineering and consulting, retrofit engineering, etc.
  • Investigate customer needs through professional consulting.
  • Manage customer relationships and maintain regular contact with key customers.
  • Act as 24/7 support line for one complete week, approximately every two months, depending on availability.
  • Proactively suggest product and quality improvements and communicate them within the ABB organization.
  • Provide technical consulting on Service solutions to management and customers.
  • Leverage expertise by proactively communicating with customers and ABB service sales and life cycle management teams to understand customer needs and capitalize on business opportunities for service growth.
  • On-site assignments up to 40% of the time.

Requirements

  • Bachelor's or master's degree in electrical engineering or any related field.
  • Proven experience as an electrical engineer, product specialist or in a similar technical role, preferably within the power electronics sector.
  • Collaborative, solution-focused approach with effective communication and relationship-building skills.
  • Excellent communication and interpersonal skills, enabling seamless collaboration across departments and with customers.
  • Attention to detail, ensuring product conformity, accurate technical documentation, and adherence to quality standards.
  • Fluency in English is required.
  • Proficiency in other languages such as Spanish is a plus.
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Über uns
ABB ist ein international tätiges Technologieunternehmen mit Sitz in Zürich und spezialisiert auf Lösungen in den Bereichen Elektrifizierung und Automatisierung. Das Unternehmen entwickelt und liefert Produkte, Systeme und Software, die Industrie- und Infrastrukturprozesse effizienter, produktiver und nachhaltiger machen. ABB ist weltweit tätig und unterstützt Kunden in verschiedenen Branchen bei der Digitalisierung und Optimierung ihrer Prozesse.
Das Team

You will join a truly international and dynamic team, where you will be able to thrive.

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