Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.
In this role you will be responsible for Order Processing in Accelleron’s High Speed Division based in Baden, Switzerland. Together with our great team you will ensure positive customer experience throughout the entire Ordering and Forecast process.
Tasks
- Act as the first point of contact, ensuring a smooth and positive experience for customers throughout the entire process order to cash.
- Take ownership of importing monthly evaluated customer forecasts into the SAP system, helping to align production and logistics with customer needs.
- Ensure that every customer order is entered accurately and completely in SAP, both technically and commercially.
- Collaborate closely with the logistics team to make sure customers receive their deliveries on time.
- Monitor delivery schedules and proactively follow up to ensure smooth and timely fulfillment for assigned customers.
- Maintain and regularly update customer platforms, keeping digital touchpoints clean, current and reliable.
- Build strong relationships with customers and internal teams through clear, reliable, and friendly open communication, both written and verbal.
- Handle customer complaints and carrier claims with care and professionalism, aiming for fair and timely resolution.
- Keep customers informed about order progress, solve problems before they escalate, and ensure support at every step.
- Coordinate transport orders with forwarders via EDI, maintaining regular contact to keep deliveries moving smoothly, balancing speed, cost and reliability.
- Prepare all necessary customs and shipping documents, ensuring compliance and a seamless export process.
- Use project management skills to analyze data, identifying ways to improve service and efficiency.
- Actively contribute to continuous improvement by spotting opportunities, driving initiatives, and sharing best practices.
- Keep track of outstanding customer payments and work toward timely resolution, focusing on maintaining strong customer relationships.
Requirements
- Commercial or technical apprenticeship with 2–4 years of professional experience in Sales, Order Management, or a related field.
- German and English skills are a must; other languages are an advantage.
- Experience in order processing SAP R/3 SD Module and preferably in S4Hana.
- Interest in technology, particularly in turbochargers.
- Ability to manage multiple tasks and set priorities, including long and short-term orders/projects.
- Results oriented with demonstrated ability to apply problem-solving skills in ambiguous situations.
- Strong cross-function coordination skills and good interpersonal communication skills; teamwork spirit required.
- Self-motivated personality.
- Excellent written, verbal communication and presentation skills with ability to effectively communicate.
- Advanced knowledge of MS Excel is preferable.
- Advanced knowledge of Power BI Reports is preferable.
Benefits
- Canteen
- Childcare
- Modern office, smart working
- Flexible Working Model
- Attractive holiday plans
- Employee Assistance Program
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Über uns
Das Team
You will join a team of experts in an exciting international environment, committed to excellence and innovation. In this position, you will be reporting to the Head of Order Processing & Commercial Management.