Are you passionate about keeping business-critical applications stable and resolving complex technical issues? Do you enjoy troubleshooting incidents, analyzing system behavior, and collaborating with support, engineering, and development teams? In our Market Unit Financial Services, we develop and operate tailored software solutions in demanding and highly regulated environments. As part of a growing managed-services setup, you will analyze and resolve incidents, ensure reliable application operations, and contribute to the continuous improvement of our support services. You will play a key role in delivering high-quality operational services and maintaining business-critical applications.
Tasks
- Analyzing and resolving incidents escalated by L1 Support
- Troubleshooting application issues using logs, monitoring data, and technical documentation
- Coordinating incident resolution with support teams, developers, and external providers
- Monitoring application availability, performance, and operational health
- Supporting deployments, release validation, and operational activities
- Contributing to problem management and root-cause analysis activities
- Driving operational improvements and support automation initiatives
Requirements
- Degree in computer science, information technology, or equivalent practical experience
- Experience in application support, application management, or production support
- Experience troubleshooting enterprise applications and technical integrations
- Knowledge of Linux, SQL, and application log analysis
- Experience with monitoring, observability, and ITSM tools
- Understanding of ITIL-based incident and problem management processes
- Understanding of deployment, release, and CI/CD processes
- Experience with container platforms such as OpenShift, Kubernetes, or Docker
- Strong communication and collaboration skills
- ITIL 4 Foundation certification is a strong plus
- Fluency in German and English
Benefits
- Solution-oriented engineering culture with flat hierarchies
- Opportunity to contribute with your opinions and ideas
- Flexible working, including the possibility to work part-time and a hybrid work model
- Continuous education and development actively encouraged and supported
- Diversity and inclusion valued, with applications encouraged from all genders, backgrounds, and life journeys
Bist du Teil dieses Unternehmens?
Dieses Unternehmensprofil wurde automatisch erstellt. Wenn du für Adnovum AG arbeitest, kannst du das Profil jetzt beanspruchen und verifizieren – kostenlos und in wenigen Minuten.
Über uns
Das Team
The team empowers each other to share, grow, and succeed, fostering an open, appreciative, and trustful atmosphere with a unique spirit across locations.