You help make sure everything runs smoothly after projects are finished. You support customer communication, manage documents, and help coordinate warranty claims. You work closely with different teams to keep customers happy and make sure all follow-up activities are well organized.
Your tasks
- Assist with daily operations of VIP warranty services
- Prepare, update, and keep post-completion documents organized
- Help schedule meetings, customer calls, and coordinate activities
- Support customer communication by preparing letters, follow-ups, and updates
- Track customer requests and send them to the right departments
- Keep logs of concession items and warranty claims
- Follow up with departments and vendors on open items
- Prepare status reports for review
- Help close out documents when issues are solved
- Work with internal teams like engineering, quality, workshops, logistics, and customer support
- Communicate with outside suppliers and service providers
- Help make sure everyone has the right information
- Assist in tracking service costs, invoices, and expenses
- Prepare basic financial reports for management
- Collect data for cash flow and budget tracking
- Support preparation of improvement proposals and process documents
- Help update procedures and templates for service operations
- Support risk and quality actions
- Make sure internal rules and quality standards are followed
What you bring
- Experience in administrative or coordination roles (aviation or technical services preferred)
- Strong organization and multitasking skills
- Excellent English communication skills; other languages are a plus
- AMOS skills required
- Good with MS Office (Excel, Word, PowerPoint, Outlook)
- Able to work in a fast-paced, customer-focused setting
- Detail-oriented and can handle confidential information
- Team player with a proactive attitude
- Comfortable working with many departments and outside partners
- Willing to learn about VIP aircraft aftercare services
- Service-minded and focused on customer needs
- Can prioritize tasks and follow through
- Full-time position
What we offer
- Work in a young, dynamic, and owner-managed company with a hands-on spirit
- Diverse and challenging tasks in an exclusive environment
- Attractive employment conditions and social benefits
- 5 weeks of holidays (6 weeks from age 50)
- Free on-site English lessons and personal training opportunities
- Subsidized meals in the canteen
- Parking spaces or free shuttle bus
- Employee discounts (fleets, bars, restaurants, and more)
- Fun corporate events like the annual Christmas party and summer BBQ
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Über uns
We are a young, owner-managed company with a hands-on approach, offering a dynamic work environment and exclusive services in the aviation sector. Join us for growth, personal development, and a supportive team culture.