Store Manager Bvlgari

We are looking for a dedicated leader to manage one of our most exclusive boutiques and represent the world of BVLGARI in the unique airport setting. As Store Manager, you will play a key role in developing your team, boosting sales performance, and ensuring an exceptional customer experience, always in line with BVLGARI’s values and commitment to excellence.

• Maximize the development of the boutique in the airport environment through excellent management of store operations, respect of brand image, achievement of sales objectives, and management of a team of Client Advisors and Brand Ambassador.
• Drive and support the Sales team as a coach and deliver exceptional service to clients, embodying Bulgari Maison’s values.
• Contribute to the selection and recruitment of high-performing profiles.
• Coach and develop team competencies by observing, leading by example, and giving constant feedback on the field.
• Motivate and energize the team, celebrate achievements, and share best practices.
• Communicate clear and precise objectives and KPIs, sharing results and feedback.
• Organize team planning according to business needs and show flexibility in covering shifts as needed.
• Increase team awareness of market trends and airport development.
• Consolidate training needs and follow up on completion of e-learning modules, ensuring the team’s expertise in product knowledge, storytelling, and selling skills.
• Proactively recruit new clients and prospects, and challenge the team accordingly.
• Address client concerns in a timely manner, in line with brand standards.
• Lead the team to foster a clienteling approach and mindset in every interaction, and follow the achievement of CRM KPIs and objectives.
• Manage the boutique to achieve sales and service KPIs.
• Spend most of the time on the shop floor with client advisors and clients to understand the business, coach, and support the team.
• Oversee boutique maintenance, follow up on assortments, visual merchandising, and ensure respect of uniforms and grooming standards.
• Follow up on store stocks and ordering process.
• Maintain profound knowledge of the PAX, airport news, and competition.
• Provide performance explanation and weekly reporting.
• Proactively propose improvements and new ideas to improve results and generate sales across all categories.