Alle Stellen

Founded and headquartered in Switzerland, Avaloq is an industry-leading provider of wealth management technology and services for financial institutions around the world. As part of the Service Operations – Client Lifecycle Management and Client Relationship Management (CLM/CRM) Team, you will help ensure stable platform operations and continuous improvement of Avaloq software and products for clients.

Tasks

  • Ensure the stable and efficient operation of Avaloq Client Lifecycle Management and Client Relationship Management (CLM/CRM) solutions and related third-party applications.
  • Analyse and consolidate client requirements, translating business needs into functional and technical specifications.
  • Manage incidents and service requests end-to-end, including triage, impact analysis, troubleshooting, coordination, and resolution.
  • Act as a trusted point of contact for clients and stakeholders, managing expectations and ensuring effective communication.
  • Support the onboarding of new banking services into service delivery and operational support.
  • Support testing activities, including functional validation and User Acceptance Testing (UAT).
  • Contribute to the successful delivery of product enhancements and new functionalities.
  • Maintain clear documentation and actively promote knowledge sharing and best practices within the team.

Requirements

  • Bachelor's Degree in Computer Science, Engineering or equivalent.
  • Proven experience as a Business Analyst, or significant experience in the banking or financial services industry with strong business analysis responsibilities.
  • Strong analytical and problem-solving skills with the ability to think conceptually about complex business challenges.
  • Excellent communication and client-orientation skills, with the ability to translate business needs into technical requirements.
  • Self-motivated, proactive, and organized working approach with a demonstrated passion for continuous learning.
  • Knowledge and experience in RDBMS, Oracle SQL, Oracle PL/SQL.
  • Full professional fluency in English (written and verbal).
  • Experience in application support, incident management, or service operations environments is a bonus.
  • Knowledge of CLM, AML, KYC, onboarding, and related third-party solutions is a bonus.
  • Familiarity with cloud environments and containerization technologies (e.g., Docker, Kubernetes) is a bonus.
  • Knowledge of Avaloq Core with certification is a bonus.
  • Fluency in German is a bonus.

Benefits

  • Hybrid and flexible working options to support work-life balance.
  • Inclusive and equal opportunity environment where you can be your authentic self.
Bist du Teil dieses Unternehmens?

Dieses Unternehmensprofil wurde automatisch erstellt. Wenn du für Avaloq Group AG arbeitest, kannst du das Profil jetzt beanspruchen und verifizieren – kostenlos und in wenigen Minuten.

Verifizierte Profile erhalten ein Siegel und können ihre Seite, Stellen und Bewerbungen direkt verwalten.
Über uns
Avaloq Group AG ist ein Schweizer Technologieunternehmen für Banking- und Wealth-Management-Lösungen. Das Unternehmen entwickelt und betreibt Softwareplattformen, digitale Banklösungen und Business-Process-Services für Banken, Vermögensverwalter und Finanzinstitute weltweit. Zu den Leistungen gehören Kernbankensysteme, digitale Kanäle, Client Management, Investment Management, Trading, Lending, Payments, Treasury, Risk & Compliance, Data Analytics, Managed Services und Banking Operations. Avaloq unterstützt Finanzinstitute bei der Digitalisierung, Automatisierung und Skalierung ihrer Geschäftsprozesse und betreut mehr als 170 Kunden in 35 Ländern.
Das Team

You will be part of the Service Operations – Client Lifecycle Management and Client Relationship Management (CLM/CRM) Team, collaborating with Software Engineers, Service Managers, Product teams, Project Delivery teams, and Client Management.

Ähnliche Stellen