Founded and headquartered in Switzerland, Avaloq is an industry-leading provider of wealth management technology and services for financial institutions around the world. As a Business Analyst, you will act as a key link between clients, service teams, and development organizations, helping deliver high-quality solutions that address business needs and enhance the overall client experience.
Tasks
- Ensure the stable and efficient operation of Web & Mobile Banking and Crypto solutions and related third-party applications.
- Analyse and consolidate client requirements, translating business needs into functional and technical specifications.
- Manage incidents and service requests end-to-end, including triage, impact analysis, troubleshooting, coordination, and resolution.
- Act as a trusted point of contact for clients and stakeholders, managing expectations and ensuring effective communication.
- Support the onboarding of new banking services into service delivery and operational support.
- Support testing activities, including functional validation and User Acceptance Testing (UAT).
- Contribute to the successful delivery of product enhancements and new functionalities.
- Maintain clear documentation and actively promote knowledge sharing and best practices within the team.
Requirements
- Bachelor's Degree in Computer Science, Engineering or equivalent.
- Proven experience as a Business Analyst, or significant experience in the banking or financial services industry with strong business analysis responsibilities.
- High level knowledge of web application infrastructure (DNS, firewall, Web application firewall).
- Knowledge of digital banking, mobile banking or web banking platforms.
- Familiarity with digital onboarding, authentication, identity management, or security solutions.
- Familiarity with cloud environments and containerization technologies (e.g., Docker, Kubernetes).
- Knowledge and experience in RDBMS, Oracle SQL, Oracle PL/SQL.
- Strong analytical and problem-solving skills with the ability to think conceptually about complex business challenges.
- Competencies in log analysis, using unix terminal or elastic search.
- Excellent communication and client-orientation skills, with the ability to translate business needs into technical requirements.
- Self-motivated, proactive, and organized working approach with a demonstrated passion for continuous learning.
- Full professional fluency in English (written and verbal).
- It would be a real bonus if you have:
- Experience in DevOps, Software Engineering, or Application Support roles.
- Strong understanding of production environments, monitoring, and incident management processes.
- Knowledge of cryptocurrency, digital assets, custody, trading, or blockchain-related solutions.
- Knowledge of payment flows, settlement, cut-off, currencies.
- Experience with CI/CD tools and automation practices.
- Knowledge of web and mobile architectures (APIs, frontend/backend interactions).
- Highly proficient with Jenkins pipelines, Gradle, Artifactory, Python, Groovy, Linux and Bash.
- Experience in one or more high level programming language.
- Knowledge of Ergon Product Suite.
- Knowledge of Avaloq Core ASM and ABR/s with certification.
- Full professional fluency in German.
Benefits
- Hybrid and flexible working for most employees to maintain work life balance.
- Inclusive culture and equal opportunity environment where you can be your authentic self.
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Über uns
Das Team
You will be part of the Service Operations – Web & Mobile and Crypto Team, responsible for stable platform operations and continuous improvement of Avaloq software and products for clients. Collaboration with Software Engineers, Service Managers, Product teams, Project Delivery teams, and Client Management is central to the role.