Head of Delivery Unit CH/FL & Europe

Avaloq is an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks, wealth managers, investment managers, retail and neo banks. The company offers the opportunity to work closely with some of the world’s leading financial institutions, championing a collaborative, supportive and flexible work environment.

• Lead and manage a team of infrastructure specialists across Unix, Windows, Database, Network, Middleware, and Kubernetes domains, with full accountability for performance and delivery outcomes.
• Enforce rigorous performance management standards, mandate professional development aligned with organisational requirements, and ensure continuous skills evolution.
• Establish and maintain a disciplined, accountable, and delivery-focused team culture with clear performance expectations.
• Oversee capacity planning, workload allocation, and resource management to ensure optimal utilisation and delivery commitments are met.
• Ensure consistent and compliant execution of all infrastructure activities, including project delivery, change implementation, and operational support, with zero tolerance for deviations from established standards.
• Maintain rigorous oversight of technical quality, enforce adherence to standards and architectural guidelines, and validate all technical solutions against governance requirements.
• Serve as the definitive escalation point for complex technical issues and cross-domain dependencies, with authority to make binding technical decisions.
• Oversee design reviews and mandate proper validation of all technical solutions prior to implementation.
• Direct local team contributions across multiple infrastructure projects and change initiatives, ensuring full alignment with enterprise delivery schedules.
• Enforce readiness protocols for all implementation activities, including mandatory testing, cutover planning, and rollback procedures.
• Coordinate directly with project managers, architects, and service owners to ensure seamless integration and accountability across all delivery touchpoints.
• Enforce strict compliance with change management processes and audit requirements; maintain comprehensive documentation and audit trails.
• Serve as the primary point of contact and authoritative voice for local technical teams in all communications with internal stakeholders and external partners.
• Provide transparent reporting on delivery status, risks, resource constraints, and escalate critical issues immediately to senior leadership.
• Direct coordination of activities with nearshore/offshore teams and third-party vendors, ensuring adherence to contractual obligations and service level agreements.
• Mandate adoption of automation, standardisation, and Infrastructure as Code practices across all team operations.
• Identify and implement improvements to delivery efficiency and operational processes, with measurable outcomes and accountability.
• Oversee knowledge sharing and continuous improvement initiatives within the team, ensuring compliance with organisational standards and best practices.