As an Account Manager based in Zurich, you will own the day-to-day relationship with a defined portfolio of VOYA’s brand advertisers, ensuring every campaign delivers, every renewal lands, and every account grows. You will be the trusted point of contact who turns a one-off campaign booking into a long-term, multi-year strategic partnership. Your remit spans the full post-sale lifecycle, working closely with the VP Commercial, the Brand Partnerships team, and the Campaign Management team to provide a seamless client experience. You will also play a key role in surfacing client feedback to Product, Insights and Strategy teams to help VOYA evolve in the right direction.
Tasks
- Own the end-to-end post-sale relationship for a defined portfolio of brand advertisers, from onboarding and campaign briefing through to delivery, reporting, renewal and growth.
- Achieve and exceed retention, renewal and account growth targets, with clear ownership of upsell and cross-sell across VOYA’s full product suite (DOOH, programmatic, sponsored media, brand pop-ups, audience and data solutions).
- Lead structured Quarterly Business Reviews and campaign wrap-ups that translate performance data into clear, commercially relevant insights and forward-looking recommendations.
- Brief and partner closely with Campaign Management, Ad Operations, Creative and Insights to ensure flawless campaign execution and best-in-class client experience.
- Develop tailored, insight-led proposals for renewals, expansions and new initiatives, leveraging Avolta’s first-party traveler data, premium audience segments and attribution measurement capabilities.
- Build and maintain trusted relationships with brand marketing, media and procurement contacts at advertiser organisations across DACH and selected international markets.
- Surface client feedback, market signals and product requests into the Commercial, Product and Strategy teams to actively shape VOYA’s roadmap.
- Maintain accurate account plans, pipeline forecasts and CRM hygiene (Salesforce), giving leadership a reliable read on the health and growth trajectory of your book of business.
Requirements
- Minimum 3 years of experience in account management, client services or campaign management within media, advertising, AdTech, retail media or a related industry, with a clear track record of retaining and growing existing client revenue.
- Solid understanding of how brands plan and buy media, and familiarity with at least one of: DOOH, programmatic, retail media or social/digital advertising.
- Commercial mindset, confident leading renewal and upsell conversations, building business cases and negotiating commercial terms.
- Detail-oriented and process-driven, with strong project management instincts and the ability to keep multiple campaigns and stakeholders moving in parallel.
- Comfortable working with performance data, able to read a campaign report and translate it into a story, a recommendation and a next-step proposal.
- Exceptional communication and relationship-building skills, both internally and with senior client stakeholders.
- Comfortable working in a start-up culture within a large global corporate, across multiple time zones and markets, with the flexibility to adapt to evolving priorities.
- Based in Zurich, with the ability and willingness to travel within DACH and internationally for client meetings and industry events.
- Fluency in English and German required; French or additional languages a strong advantage.
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Das Team
You will work closely with the VP Commercial, the Brand Partnerships team and the Campaign Management team, acting as the connective tissue that ensures a seamless client experience.