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End-to-end responsibility for global IT operations, including Service Desk, platforms, physical infrastructure and end-user experience. Ensuring stable, secure and high-performing IT services across all locations.

Tasks

  • Leading and developing a distributed IT Operations organization, including multiple team leads.
  • Managing the global service model (L1–L3) and continuous service improvement.
  • Owning business-critical platforms such as Azure, AWS, digital workplace, identity management and connectivity.
  • Driving security and compliance operations (e.g. vulnerability management, incident response).
  • Managing external partners, service providers and licensing models including FinOps.
  • Owning IT Operations budget, KPIs and performance transparency towards senior leadership.
  • Ensuring smooth transition from projects into stable operations.
  • Collaborating closely with the CTO, senior business stakeholders and international teams.

Requirements

  • 10+ years of experience in IT, including several years leading global IT operations or infrastructure organizations.
  • Proven ownership of a global service desk and complex, multi-cloud platform landscapes (Azure, AWS).
  • Track record of running customer-facing or product-adjacent operational platforms (e.g. SaaS, IoT, connected products).
  • Strong service management foundation (e.g. ITIL) with the ability to evolve operations towards modern, DevOps-driven models.
  • Hands-on experience across core infrastructure domains: identity (Microsoft Entra ID), end-point management, networking/SD-WAN, security operations and observability.
  • Demonstrated success managing strategic vendors and contracts at scale.
  • Excellent stakeholder management; able to translate between executive business language and deep technical detail.
  • Fluent English required; German is a strong advantage.

Benefits

  • Key leadership role with significant impact in a global Swiss technology company.
  • Work closely with the CTO and executive team and actively shape and evolve the future of global IT operations.
  • Modern working environment.
  • Open and collaborative culture.
  • Flexible working models.
  • Commitment to diversity and an inclusive environment for all employees.
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Über uns
BÜCHI Labortechnik AG ist ein Schweizer Technologieunternehmen für Labor- und Prozesslösungen mit Hauptsitz in Flawil. Das Unternehmen entwickelt, produziert und vertreibt Geräte, Systeme und Services für Forschung und Entwicklung, Qualitätssicherung und Produktion. Zum Portfolio gehören Lösungen für Sprühtrocknung, Verdampfung, Chromatographie, Extraktion, Gefriertrocknung, Kjeldahl, NIR-Spektroskopie und weitere Anwendungen in Labor und Prozessumfeld. BÜCHI betreut Kunden weltweit in Branchen wie Pharma, Chemie, Lebensmittel, Futtermittel, Umweltanalytik und Wissenschaft.
Das Team

Collaborate closely with the CTO, executive team, senior business stakeholders and international teams.

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