The Strategy & Analytics Group in the Unit for Teaching and Learning at ETH Zurich provides the evidence behind decisions about teaching. The team runs ETH-wide projects such as documenting teaching engagements, estimating the carrying capacity of the education system, and anticipating trends in higher education. This work turns internal data into actionable insights for departments and the Rectorate. The Quality of Education Officer will lead the development of ETH Zurich's institution-wide framework for the quality of education, carrying the framework from concept to its anchoring in university practice. This is a fixed-term position for a maximum of two years, with the start date by arrangement.
Tasks
- Conceptualise, design, and implement the Quality of Education Framework, including a shared definition of quality, quality dimensions, indicators, and associated QA processes, with a common core and adaptable elements for departmental specifics.
- Map current quality-assurance standards and quality-management processes across central bodies and departments, and harmonise them into the new framework.
- Ensure the framework is interoperable with ETH's existing support processes and management instruments.
- Enhance the framework's adoption and adaptable elements with departmental QA/QM representatives, and with external partners and accreditation bodies on scope and deliverables.
- Prepare reports, analyses, and expertise on the framework and its rollout for UTL management, the Rectorate, and academic departments.
- Represent the framework in committees dealing with strategic quality-of-education issues, and support the Head of Strategy & Analytics on partly strategic QA/QM matters.
- Run the pilot that prepares the first implementation in 2027, then coordinate the institution-wide rollout, change management, and embedding of the framework across departments and central units.
Requirements
- A Master's degree from ETH Zurich or a university, or an FH Master's degree with equivalent additional knowledge, in education sciences, higher-education studies, public administration or policy, social sciences, or a related field.
- In-depth specialist knowledge of quality assurance and quality management in higher education, built on substantial practical experience – ideally including the design and practical implementation of a framework or policy.
- Familiarity with accreditation requirements (HFKG/AAQ or comparable).
- A proven ability to build bridges across a large, decentralised organisation, and to lead negotiations where interests genuinely differ.
- Experience leading projects and change processes, and working with external consultants and procurement.
- Confident with survey design and common data-analysis tools.
- Detailed knowledge of ETH Zurich's processes and organisational structure, or of a comparable higher-education institution, or the ability to acquire it quickly.
- A very good command of both German and English; much of the work runs across German-speaking departments and central units.
- A conceptual, evidence-based thinker who communicates sensitive content clearly to a varied audience.
Benefits
- The chance to shape the framework that will structure how ETH looks at the quality of its own teaching and learning for years to come.
- Substantial room for manoeuvre in designing and steering the framework, within agreed objectives.
- Reach across the whole university: direct work with all 16 departments, the central bodies, and external partners, and visibility at institutional decision-making level.
- A team whose ETH-wide projects and collaborations already generate the foundations on which the framework will build.
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Das Team
The Strategy & Analytics Group in the Unit for Teaching and Learning runs ETH-wide projects and collaborations that generate the foundations for the Quality of Education Framework.