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Own and continuously enhance End-User Services, including IT Helpdesk, Service Desk, 1st Level Support, and End-User Computing, ensuring reliable and business-focused service delivery. Ensure stable, secure, and efficient IT operations while delivering an outstanding end-user experience through high-quality support services and effective issue resolution.

Tasks

  • Drive process optimization and automation initiatives to improve service efficiency, reduce costs, and implement scalable support delivery models, including nearshore, offshore, and outsourcing solutions.
  • Define and manage end-user workplace standards, including device lifecycle management, procurement processes, onboarding, and replacement programs in alignment with business and security requirements.
  • Lead, develop, and motivate a high-performing IT support team through recruitment, coaching, training, and performance development while fostering a culture of continuous improvement.
  • Establish and implement policies, procedures, documentation, self-service capabilities, and automation standards to improve operational effectiveness and empower both employees and support teams.
  • Support strategic IT initiatives and business transformation projects, including post-merger integrations, site consolidations, hypercare activities, and change management programs.

Requirements

  • At least 10 years of experience in IT support.
  • At least 5 years of experience in a leadership role.
  • Strong technical background and experience in the areas of ITSM Standards, IT Helpdesk, 1st Level Support, End-User Services, End-User Computing (EUC) and Modern Workplace.
  • Bachelor’s degree in computer science or related field.
  • Entrepreneurial and business-minded thinking.
  • Languages: German and English.
  • Ability to focus under pressure and strong communication skills.
  • Problem-solving skills.
  • Willingness to travel.

Benefits

  • Your new workplace in Dierikon is newly built and equipped with state-of-the-art technology and work equipment.
  • Modern open-plan offices with inspiring meeting zones and a large terrace for various employee events.
  • Flexible working time models.
  • Commitment to further training, including free internal English courses and access to selected attractive learning platforms.
  • Modern break rooms and the option of discounted lunch in a neighboring partner restaurant at the Dierikon site.
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Über uns
Komax ist ein weltweit tätiges Technologieunternehmen für automatisierte Kabelverarbeitung. Die Komax Gruppe entwickelt und produziert Maschinen, Prüfsysteme, Software und digitale Lösungen für die Verarbeitung von Kabeln und Kabelbäumen. Die Lösungen werden vor allem in der Automobilindustrie sowie in weiteren Bereichen eingesetzt, in denen präzise, effiziente und qualitätsgesicherte Kabelverarbeitung erforderlich ist. Zur Gruppe gehören verschiedene Marken und Standorte in Europa, Asien, Nordamerika und weiteren Märkten.
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