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Technical Service at Hexagon is evolving beyond repair operations. In this role, you will transform an established global service organization into a commercially driven business function that creates customer value, drives recurring revenue, and strengthens market differentiation. This position combines strategic leadership with hands-on execution and offers the opportunity to make a lasting impact on a global organization.
Tasks
- Develop and execute the global Technical Service strategy across the worldwide service organization.
- Transform Technical Service from an operational function into a commercially driven business with profitable growth.
- Lead and further develop a global network of internal service hubs, regional organizations, and external service partners.
- Drive customer retention and recurring revenue through innovative service offerings, service contracts, and value-added solutions.
- Establish global standards, governance, KPIs, and best practices to continuously improve service quality and operational performance.
- Collaborate closely with Product Management, R&D, Commercial, Supply Chain, Quality, and regional leadership to strengthen Technical Service as a key differentiator.
- Foster technical excellence through capability development, certification programs, and knowledge sharing across the global network.
- Lead strategic transformation initiatives while remaining close enough to the business to support execution and sustainable change.
Requirements
- You have extensive leadership experience in Technical Service, After Sales, Field Service, Customer Support, or a comparable international service organization.
- You combine strong commercial acumen with technical understanding and have successfully managed a business, business unit, or P&L.
- You are an experienced stakeholder manager who communicates effectively across executive leadership, technical experts, customers, and partners.
- You have successfully led international transformation initiatives and enjoy building structures while driving execution.
- You think beyond operations and recognize Technical Service as a strategic business opportunity and growth engine.
- You are comfortable working in complex matrix organizations and influencing across functions without relying solely on direct authority.
- You bring an international mindset, enjoy collaborating across cultures, and are willing to travel globally when required.
- You are fluent in English. Additional languages are considered an advantage.
Benefits
- You will be part of a strong, experienced, inspiring and motivated team of experts driving the future of Hexagon.
- You will use and develop your skills in a highly innovative and diverse environment.
- Flexible working models allow you to ideally combine work and private interests.
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Über uns
Leica Geosystems AG entwickelt und produziert Mess- und Vermessungstechnologien für Fachpersonen in Bereichen wie Vermessung, Bau, Infrastruktur, Fertigung, Sicherheit und Geodaten. Wir bieten Lösungen für präzise Datenerfassung, Positionierung, 3D-Messung, Reality Capture, Maschinensteuerung, Software und digitale Workflows. Als Teil von Hexagon verbinden wir Sensoren, Software und autonome Lösungen für professionelle Anwendungen weltweit.