Alle Stellen

Oversee and manage all Food & Beverage operations across restaurants, bar, breakfast, room service, and events/banqueting. Ensure consistent delivery of luxury service standards and exceptional guest experience in line with LQA requirements.

Tasks

  • Coordinate service, kitchen, stewarding, and back-of-house teams to ensure smooth daily operations.
  • Monitor operational performance (covers, revenue, costs, guest feedback) and implement corrective actions.
  • Lead the strategic development and positioning of the hotel’s Food & Beverage offering.
  • Drive revenue growth through concept development, seasonal activations, upselling, and cross-selling.
  • Manage budgets, forecasting, cost control, purchasing, and inventory management.
  • Ensure full compliance with hygiene, safety, HACCP, and quality standards.
  • Handle guest complaints and VIP requests with professionalism and discretion.
  • Oversee cash handling, billing procedures, and duty management shifts.
  • Lead, recruit, train, and develop F&B teams in line with luxury service and LQA standards.
  • Ensure optimal staffing levels and productivity adapted to seasonal activity.
  • Conduct performance management, coaching, and KPI follow-up for management teams.
  • Act as an ambassador of the hotel and Michel Reybier Hospitality Collection values.
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Über uns
MRH-Zermatt SA betreibt in Zermatt die Hotels Schweizerhof, Mont Cervin Palace und Monte Rosa. Das Angebot umfasst Beherbergung, Restaurants und Bars sowie Wellness- und Veranstaltungsangebote. Die Hotels treten unter der Marke Michel Reybier Hospitality auf.
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