Copilot/in Jobs in Zürich

Imagine helping some of Switzerland's leading organizations change how work gets done, with an impact that reaches across industries, communities and lives worldwide. As a Cloud Solution Architect for Copilot and Agents, you will work closely with business and technical stakeholders to turn modern cloud and AI capabilities into real-world scenarios that drive innovation and measurable value. Your role sits where strategy meets execution, shaping how customers adopt, scale and govern AI as part of their digital transformation.

• Focus on customer and partner experience through efficient delivery, ensuring a seamless and connected engagement that supports value realization, improved satisfaction, and acceleration of transformation.
• Act as the voice of the customer by sharing feedback, insights, success stories, and strategic or technical input with internal teams, and contribute to identifying patterns across customers or industries that inform actionable insights and product improvements.
• Contribute to identifying, escalating, and mitigating technical and business blockers using appropriate tools and processes to accelerate solution deployment, usage, and business outcome realization.
• Help customers adopt and use solutions aligned with Microsoft product and platform strategy by translating business problems into industry solutions, explaining the business value and return on investment.
• Collaborate across Microsoft and customer or partner teams to deliver on-strategy engagements, manage business and technical risks in line with governance principles, and ensure work complies with industry and Microsoft guidelines and procedures.

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• Fluency in German is required for collaboration with local customers.
• Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND solid experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience (preferred).
• Solid experience working in a customer-facing role (e.g., internal and/or external) (preferred).
• Solid experience working on technical projects (preferred).
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) (preferred).
• Fluency in French (preferred).

• The typical base pay range for this role across Switzerland is CHF 126,000.00 - CHF 208,700.00 per year.
• Certain roles may be eligible for benefits and other compensation.
• Work site: 2 days per week in-office.
• Travel: 25-50%.
• Employment type: Full-Time.
• Flexibility, growth, wellbeing, and community are highlighted.

With over 17,000 employees worldwide, the Customer Experience & Success (CE&S) organization empowers customers to accelerate business value through differentiated customer experiences leveraging Microsoft’s products and services. Microsoft’s mission is to empower every person and every organization on the planet to achieve more, building on values of respect, integrity, and accountability to create a culture of inclusion.