Sales Representative Jobs in Zug

Are you passionate about building meaningful customer relationships and making a difference for patients? As a Sales Representative Neuroscience, you will be a key driver of customer interactions and sales performance across the German-speaking part of Switzerland. You will represent our customer experience approach in the field, building strong and sustainable relationships with healthcare professionals and other key stakeholders. By combining customer insights, data and a deep understanding of the healthcare environment, you will create personalized customer experiences that deliver value for healthcare professionals and patients while driving sustainable sales growth in a compliant and ethical manner.

• Drive competitive sales growth by identifying and prioritizing high-potential healthcare professionals and relevant stakeholders using available data and customer insights.
• Create and orchestrate meaningful, high-quality customer experiences to drive sales performance.
• Develop and continuously adapt territory, account and customer interaction plans based on insights, performance and evolving customer needs.
• Take ownership of customer engagement within your territory and contribute to the achievement of agreed business objectives.
• Engage healthcare professionals through both in-person and virtual interactions, using value-based conversations to understand their challenges, priorities, decision drivers and unmet needs.
• Personalize customer engagement journeys based on individual preferences, relevant content and appropriate communication channels.
• Build long-term, trusted relationships with healthcare professionals through consistent, relevant and value-adding engagement.
• Deliver memorable, customer-centric experiences by listening to customer needs and developing a strong understanding of their healthcare environment.
• Establish effective working relationships with relevant opinion leaders and medical influencers within the territory, supporting improvements across the patient journey.
• Gather insights to understand what matters most to customers and identify opportunities to create additional value.
• Follow up on customer feedback and translate insights into meaningful actions.
• Leverage available data to dynamically prioritize and adjust territory, account and customer engagement plans.
• Share relevant customer and market insights with internal stakeholders to support the development and continuous improvement of content, campaigns and customer interaction plans.
• Collaborate with cross-functional colleagues to identify and implement solutions addressing unmet customer and patient needs.
• Act as a trusted partner to customers by listening, learning and developing a strong understanding of their needs and environment.
• Identify opportunities to create value-adding solutions while maintaining the highest standards of compliance and ethical conduct.
• Contribute to a collaborative, customer-focused culture by sharing insights, best practices and learnings across teams.
• Demonstrate integrity, transparency and respect in all interactions with customers, colleagues and external stakeholders.
• Operate in accordance with the Novartis Code of Ethics, Values and Behaviors and all applicable policies and requirements.
• Ensure technical complaints, adverse events and relevant special-case scenarios are reported within required timelines.
• Manage the distribution of marketing samples where applicable and in accordance with relevant requirements.

• Experience in a customer-facing commercial, sales or healthcare environment.
• Strong customer orientation with the ability to build trusted and sustainable professional relationships.
• Excellent communication, influencing and interpersonal skills.
• Ability to understand customer needs and translate insights into relevant, value-adding interactions.
• Comfortable using data and insights to prioritize customers and manage territory activities.
• Strong collaboration skills and the ability to work effectively within cross-functional teams.
• High degree of ownership, agility and results orientation.
• Commitment to operating with integrity and in accordance with applicable ethical and compliance standards.
• Fluent German, with the ability to engage confidently with customers across the German-speaking region.
• Previous pharmaceutical, biotechnology or healthcare sales experience (desirable).
• Experience engaging healthcare professionals and other stakeholders in a field-based environment (desirable).
• Knowledge of the Swiss healthcare environment (desirable).
• Previous experience within Neuroscience or a related therapeutic area (desirable).
• Experience with omnichannel or hybrid customer engagement (desirable).

• Expected annual base salary range: 93,800.00 - 134,000.00 - 174,200.00 CHF.
• Base salary determined based on relevant skills, competencies and experience in accordance with Novartis pay setting policy and reviewed periodically.
• Eligible for a performance-based bonus depending on certain performance parameters.
• Competitive benefits in kind, including insurance plans, retirement plans, wellbeing resources and global recognition programs.
• Flexible and hybrid working options, where possible.
• Minimum 14 weeks paid parental leave.
• Eligible for a company vehicle or a car allowance in accordance with applicable local Novartis policies and guidelines.
• Pay equity is a fundamental principle of employment policy, supporting a diverse, equitable and inclusive environment.

Novartis is committed to reimagining medicine and rewarding the people who make it happen. The company supports employees with a variety of benefits and resources to help them thrive personally and professionally.