Are you passionate about keeping business-critical applications stable and resolving complex technical issues? Do you enjoy troubleshooting incidents, analyzing system behavior, and collaborating with support, engineering, and development teams? In our Market Unit Financial Services, we develop and operate tailored software solutions in demanding and highly regulated environments. As part of a growing managed-services setup, you will analyze and resolve incidents, ensure reliable application operations, and contribute to the continuous improvement of our support services. You will play a key role in delivering high-quality operational services and maintaining business-critical applications.
Your tasks
- Analyzing and resolving incidents escalated by L1 Support
- Troubleshooting application issues using logs, monitoring data, and technical documentation
- Coordinating incident resolution with support teams, developers, and external providers
- Monitoring application availability, performance, and operational health
- Supporting deployments, release validation, and operational activities
- Contributing to problem management and root-cause analysis activities
- Driving operational improvements and support automation initiatives
What you bring
- Degree in computer science, information technology, or equivalent practical experience
- Experience in application support, application management, or production support
- Experience troubleshooting enterprise applications and technical integrations
- Hands-on experience with monitoring and observability tools such as Splunk, Grafana, Checkmk, or similar solutions for environment monitoring and application log analysis
- Practical experience with ServiceNow and Jira Service Management (JSM)
- Basic working knowledge of Jira and Confluence for issue tracking, collaboration, and documentation
- Experience with monitoring, observability, and ITSM tools
- Understanding of ITIL-based incident and problem management processes
- Understanding of deployment, release, and CI/CD processes
- Strong communication and collaboration skills
- ITIL 4 Foundation certification is a strong plus
- Fluency in German and English
What the company offers
- Solution-oriented engineering culture with flat hierarchies
- Opportunity to contribute with your opinions and ideas
- Flexible working, including the possibility to work part-time and a hybrid work model
- Continuous education and development actively encouraged and supported
- Diversity drives innovation and creates a vibrant and engaging workplace
About the company
Adnovum is an IT company with more than 700 employees across locations in Zurich (HQ), Bern, Lausanne, Winterthur, Bassersdorf, Budapest, Lisbon, Singapore, and Ho Chi Minh City, specializing in tackling complex software and security challenges and making the digital business of clients work.
The team
The team empowers each other to share, grow, and succeed, fostering an atmosphere of appreciation and trust. The unique Adnovum spirit stands for helping each other at any time, having an open door, and enjoying a laugh, coffee, or drink together.