Global Product Manager - Operations & Innovation

Avolta is a leading global travel retail and food & beverage company, placing the traveler at the heart of everything we do. The Global Product Manager, Operations & Innovation is responsible for transforming validated innovations into globally adopted capabilities that deliver measurable business impact across Avolta. This role combines product leadership, transformation expertise, and operational execution to ensure new technologies and ways of working are successfully embedded into day-to-day operations at scale. The position is based in Basel until Q1 2027, with an expected relocation to the Zurich Airport office thereafter.

• Lead the global scale-up of strategic products, operational capabilities, and innovation initiatives
• Own product roadmaps, deployment plans, adoption strategies, and value realization
• Translate business priorities, operational needs, and user insights into clear product requirements and priorities
• Drive organizational adoption across global, regional, and local teams, ensuring sustainable behavioral and process change
• Establish scalable governance frameworks and execution cadences that balance accountability, alignment, and agility
• Identify successful practices and innovations and replicate them across markets and business units
• Monitor adoption, business impact, and performance outcomes across commercial, operational, and productivity measures
• Partner with senior leaders and cross-functional teams, including Operations, Data & Analytics, IT, HR, and external technology providers
• Contribute to broader Avolta NEXT initiatives that help shape the future of travel retail and hospitality

• Bachelor's degree in Business, Engineering, Technology, Operations, or a related field; Master's degree preferred
• 8-12+ years of experience in Product Management, Innovation, Operational Excellence, Digital Transformation, or Management Consulting
• Proven track record of leading complex, multi-country transformation, product, technology, or operational initiatives from concept through large-scale deployment
• Strong experience translating business challenges and operational needs into scalable solutions that deliver measurable business value
• Demonstrated success driving adoption, change management, and stakeholder alignment across complex, matrix organizations
• Experience working within retail, F&B, hospitality, consumer-facing, or other multi-site operational environments is highly desirable
• Strong analytical and commercial acumen, with the ability to make data-driven decisions and prioritize for impact
• Proven ability to influence and build credibility with stakeholders at all levels, including frontline teams, functional leaders, and senior executives
• Excellent program and stakeholder management skills, with the ability to navigate ambiguity, manage competing priorities, and drive execution
• Fluent in English and willing to travel internationally as required

Avolta is a global company with over 76,000 employees representing more than 150 nationalities. Operating in over 70 countries, Avolta delivers integrated and innovative experiences across the traveler’s journey through more than 5,100 outlets in around 1,000 locations, including airports, motorways, and other travel destinations.

This role sits within Avolta NEXT, the innovation and transformation engine supporting the Group's strategic roadmap. The position reports to the Managing Director of Avolta Next and involves close collaboration with markets, functions, and business leaders across Avolta's global organization.