Advance cutting-edge business areas with your expertise. At Deloitte Consulting, you support organizations together with other specialists in technology strategy and transformation to develop strategies and implement systems that create business value and drive performance. Deloitte is a ServiceNow Global Elite Partner and supports over 7,000 organizations worldwide in transforming their operations through the automation of enterprise workflows and integrated AI. You orchestrate IT Service Management, Workflow Automation, and Digital Transformation initiatives with ServiceNow as the central platform – from strategic planning to operational excellence. You shape digital transformations that change organizations and make a real difference in the process.
Your tasks
- Lead and mentor teams on complex ServiceNow implementations, setting the strategic direction and ensuring delivery excellence
- Advise C-level executives and stakeholders on enterprise-wide transformation strategies and digital roadmaps
- Design enterprise-scale ServiceNow solutions that drive operational efficiency, automation, and measurable business outcomes
- Drive end-to-end transformation programs – from discovery and strategy through design, implementation, and optimization
- Build client relationships and serve as a trusted advisor on their most critical business challenges
- Mentor and develop junior consultants, sharing your expertise and building the next generation of ServiceNow leaders
- Innovate with emerging technologies and best practices, positioning clients at the forefront of digital transformation
What you bring
- 3–5 years of hands-on ServiceNow experience with proven expertise across multiple modules (ITSM, ITOM, CSM, Workflow, or similar)
- ServiceNow Certified Technical Architect (CTA) or equivalent advanced certification (e.g., Certified Application Developer with extensive platform expertise)
- Demonstrated consulting skills and experience – you have successfully led client engagements, managed stakeholder expectations, and delivered transformational outcomes
- Fluent German and English – you communicate confidently with German-speaking and international clients at all levels
- Functional and technical expertise – you understand both business requirements and technical architecture, and can bridge the gap between strategy and implementation
- Business Analyst and architect mindset – you think strategically about enterprise processes, system integration, and long-term value creation
- Deep IT understanding – you have strong knowledge of IT Service Management, ITIL best practices, and enterprise IT architecture
- Industry expertise – you have specialized knowledge in specific verticals (Financial Services, Manufacturing, Healthcare, Public Sector, etc.)
- Public speaking and thought leadership – you have experience presenting at conferences, writing articles, or contributing to industry discussions
- Driven to go the extra mile – you see complex challenges as opportunities to create lasting impact and drive innovation
- Not a 9-to-5 mentality – you're committed to project success and willing to invest the time and energy needed to deliver exceptional results
- Strategic thinker – you balance tactical execution with long-term vision, always keeping the bigger picture in mind
- Client advocate – customer value and business outcomes are at the center of everything you do. You build trust and deliver measurable results
- Collaborative leader – you inspire and empower teams, work effectively with cross-functional partners, and foster a culture of excellence
- Continuous learner – you stay ahead of industry trends, invest in your own development, and share knowledge generously with your peers
- Agile and adaptable – you take ownership of outcomes, navigate ambiguity with confidence, and drive accountability across teams
What the company offers
- Comprehensive internal and external training programme
- Flexible and hybrid working conditions
- Wellbeing and parental programmes
- Opportunities to connect, collaborate and learn
- Inclusive and supportive environment
- Meaningful and challenging work
About the company
Deloitte provides industry-specific services in Audit & Assurance, Tax & Legal, Strategy, Risk & Transactions Advisory, and Technology & Transformation. With close to 3,000 employees at six locations in Switzerland, Deloitte serves companies and organizations of all sizes in all industry sectors. Deloitte is a ServiceNow Global Elite Partner and is dedicated to making a difference for clients, people, and society.
The team
By joining the Zurich office team, you will be integrated into a diverse group of congenial colleagues from the start. The team values further development and offers a comprehensive training programme, deep technology expertise, excellent communication skills, and broad business understanding. You will work with some of the largest organizations in Switzerland and the world to introduce impactful change.