Group Senior Manager - IT Sales, Marketing & Communications Applications

Become part of a vital chain and contribute to our common goal of making people’s lives better. Headquartered in Lachen, Switzerland, Octapharma is one of the largest human protein manufacturers in the world, developing and producing medicines sourced from human plasma and human cell lines. We are a privately-owned company, where the warmth of family meets the scale of a global organisation. Join us in shaping our vision to provide new health solutions advancing human life.

• Partner with Sales, Marketing, and Communications worldwide, translating business priorities into application roadmaps and digital initiatives.
• Own the application portfolio lifecycle: demand, business analysis, solution selection, delivery, support, improvement and retirement.
• Lead demand and service management, including incidents, changes, releases, user support and service performance.
• Maintain the portfolio roadmap and drive process harmonisation, integration, data quality, reporting and user experience improvements.
• Lead or oversee CRM, tender management, commercial analytics, digital marketing, communications, website and patient-facing application initiatives.
• Analyse and shape data, analytics and generative AI use cases, pilots and adoption with Data & AI and specialist teams.
• Ensure solutions meet architecture, cybersecurity, privacy, data governance, IT compliance, quality and applicable GxP requirements.
• Coordinate business, IT, global and local teams and suppliers; manage outcomes, plans, risks, dependencies and decisions.
• Manage supplier performance, contracts, budgets and continuous improvement, and advise leadership on technology opportunities and priorities.

• Degree in IT, information systems, business administration or a related field; postgraduate study is an advantage.
• Significant experience in IT business partnering, enterprise applications, portfolio management or digital transformation.
• Knowledge of Sales, CRM, Marketing, and Communications applications; life sciences experience is an advantage.
• Experience leading application roadmaps, demand, solution selection, implementation, service transition and operations.
• Experience leading global programs and suppliers, managing budgets and contracts, and balancing value, risk, cost and compliance.
• Working knowledge of architecture, integrations, data and analytics, cloud/SaaS, cybersecurity, privacy and IT service management.
• Understanding of responsible AI, automation, governance, adoption and value measurement; GxP or regulated records experience is an advantage.
• Strong communication, stakeholder management, analytical and change leadership skills.
• Fluent English and willingness to travel internationally.

• You help save lives - Every day is meaningful as we produce life-saving medicines.
• Family values - Long-term perspective for employees and relationships.
• Be rewarded with market-related salary and benefits package.
• You will have a high level of influence where you can make a difference and leave your footprint.
• Work with skilled and fun colleagues in a relatively informal organization.
• Skills development - Various internal and external employee and leadership trainings, trainee programs and digital solutions.
• We live diversity and stand for equal opportunities as an employer.

Octapharma is one of the largest human protein manufacturers in the world, developing and producing human proteins from human plasma and human cell lines. With more than 11,000 employees worldwide, Octapharma supports the treatment of patients in 120 countries with products across Immunotherapy, Haematology and Critical Care. The company operates seven R&D sites, five manufacturing facilities in Austria, France, Germany, and Sweden, and over 200 plasma donation centres across Europe and the US. With four decades of experience, Octapharma is committed to advancing patient care worldwide.

Join Corporate IT Business Applications as senior IT partner to Sales, Marketing, and Communications across the Group. Guide the global application portfolio from business demand and delivery through service, compliance and continuous improvement. Work with business and IT teams to deliver integrated solutions across CRM, tender management, data and AI, websites and digital platforms. The position reports to the Group Senior Director Business Applications.